PRIVACY PROTECTION
YOUR PERSONAL INFORMATION IS SAFE AND WILL NEVER BE SHARED!
SAFEGUARDING YOUR INFORMATION
We do not sell, rent, loan, trade, lease, or otherwise transfer personal information to any third party for any purpose at any time unless you provide you prior permission, with the exception of being forced to disclose such information by law. We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. We have Internal control standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online. All Agents are trained to understand and comply with these controls and we communicate our privacy notice, practices, and guidelines thoroughly in training. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.
USING YOUR PERSONAL INFORMATION
We only use your personal information to conduct business with you.
Some examples include:
- creating and maintaining your account
- answering your e-mails
- cancelling/refunding your membership
- researching your purchase history
FRAUD & CHARGEBACK REPORTING
To provide exceptional customer service, we allow all customers 24/7 access to request cancellations, refunds, and ask questions. Our customer service portal provides instant access to chat, our toll-free number, and an email address to reach our service department. Customers are encouraged to utilize one of these options before contacting their financial institution for assistance, as we can expedite any request rapidly and efficiently. If a chargeback or negative transaction is reported, the customer information shall be blocked in our system for all future transactions, and access. All fraudulent charges will be recorded in our negative database and use of that credit card will be prohibited.
CHANGES TO THIS PRIVACY NOTICE
We reserve the right to modify this Privacy Notice from time to time, without notice.
Please check back for updates and modifications.
CUSTOMER SERVICE CENTER AVAILABILITY
Agents are available 24 hours a day, 7 days a week
via email, phone, or chat to process requests, answer questions and issue refunds/cancellations.
Live chat is located on our support website.
Email: support@smittenhelpers.com
Phone: (888) 732-2894
